NATURGUIDEN TERMS & CONDITIONS
Please read the following carefully before booking
All bookings for Naturguiden's tours are made with Pulsa Utveckling AB (register number +46705353630, which offers, among other things, exclusive guided outdoor activities in Sweden.
All the information provided on the website is, to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract or which we believe will affect the enjoyment of the tour.
Updated: +46705353630
BOOKING
When booking you must provide needed personal data for all participants. Either during the online booking process or on our booking form (you will have a link after your request via contact form, phone or email).
With online booking you pay full amount direct at booking and you get the confirmation direct.
You may also book a tour by contact us direct via our contact form, email or phone. For our private tours that might be the only options as or flexibility gives you the option to design your own tour. After confirmation from us you complete the booking by completing the booking form. When we have all needed information, we send you a confirmation that also is your invoice with payment instructions.
We strongly advice you not to book any ticket for Sweden before you have got the confirmation.
PAYMENT
You don’t need to pay any deposit. With online booking you pay full amount direct at booking. You got the confirmation direct.
When not using Online booking, you got a confirmation / invoice when the booking has been confirmed. The payment must be received by us no later than 7 days prior to the start of the tour.
Should the balance fail to reach us by the date specified on your invoice, we reserve the right to cancel your booking.
Prices are published in Euro. Payment in Swedish kronor may also be possible on request.
SURCHARGES
Prices published on this website are based on current exchange rates and costs. However, these prices may be subject to changes and additions as a result of increased costs caused by government measures, changes in currency and exchange rates.
We reserve the right to adjust the price at any time. However, the cost of confirmed bookings will not change.
ALTERATIONS BY YOU
If you wish to change to another tour, we will make every effort to accommodate these, but cannot guarantee this is possible. If a change is possible, these will of course be subject to any amendment or other charges and a discretionary sum of 50 Euro to cover our administrative costs. Requests for amendments must be made by email.
ICE AND SNOW GUARANTEE
All our tours are outdoor activities and we are therefore affected by the weather, the availability of snow or ice and the like. Things neither we nor you can influence. Situations such as a heavy snowfall have covered all ice and make skating impossible.
If such condition make it impossible to carry out a tour as planned and it is apparent before the tour starts, you have the right to cancel the tour and receive a full refund.
However, we do not reimburse any other costs for the trip that you may have had, such as travel costs to get to Sweden.
The assessment of whether a trip can be carried out as planned is normally made three days before the trip starts and if we then find that it is unlikely that it is possible, we will inform you immediately.
You can then choose to cancel or come anyway. If you decide to come, we will reschedule the tour and do other outdoor activities. For example, cross-country skiing instead of ice skating if all ice is covered with snow.
CANCELLATION BY US
When a change is a major change, we will advise you as soon as possible. You will then have the choice of accepting the change, taking an alternative tour (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid.
Major changes are cancellation due to force majeure.
Force majeure is unusual and unforeseeable circumstances beyond our control, the consequence of which we could avoid, even with the exercise of all due care, examples of which are war or threat of war, industrial dispute, natural disaster, adverse weather conditions or similar events beyond our control.
In the unlikely event that we become unable to provide a significant proportion of the services you have booked, we will, if possible, make alternative arrangement for you at no extra charge.
OWN ARRANGEMENT
We cannot be held liable or responsible for any elements of your holiday which are considered "own arrangement" and that are not included in our package. We recommend that sufficient insurance is therefore obtained.
All information and advice given by us on travel arrangements, tourist attractions etc. is given in good faith. We do our best to ensure that information provided is accurate, but you must check independently that the suggestions provided are appropriate for your needs before booking any travel arrangements.
HEALTH
Our goal is to do everything we absolutely can to make it’s possible for as many as possible to join our tours. But most of our tours may not be suitable for people with certain disabilities and medical conditions.
All clients must be fit to travel at the time of booking and expect to still be so at the time of travel.
Please ask us if in any doubt. In any case, if any client suffers from any disability or medical condition which may affect the running of or their participation on the tour, they must provide us with full details before payment is made. We reserve the right to cancel a booking and impose the appropriate cancellation charges if such details are not provided. We further reserve the right to decline any booking whenever we feel unable to accommodate the particular needs of a particular client on that trip.
You must be in possession of valid medical certificates required for the whole of the journey and the client accepts responsibility for obtaining the same.
TOUR PARTICIPATION
It is a condition of participating in one of our tours that you agree to accept the authority of any decisions of our employees, local guides and tour leaders whilst on a tour with us. If in the opinion of such person your health or conduct at any time, before or after departure, appears likely to endanger the safe, comfortable or happy progress of a tour, you may be excluded from all or part of the tour, and any additional costs incurred by you as a result of such exclusion will be your responsibility. Any person excluded from a tour shall have no cause for complaint or refund. In the case of ill health we may make such arrangement as we see fit and recover any resulting cost from you.
You acknowledge that the nature of travel is adventurous and that as such tours may involve a significant amount of personal risk. These include, injury, disease, loss or damage to property, inconvenience and discomfort.
LIMITED LIABILITY
We accept liability from the moment we meet at the agreed meeting place. If you by any reason cannot make it, for example delayed or cancelled flight, we will do our very best to pick you up when you arrive as long it has no negative effect for the other members of the tour. If we cannot wait it is your own responsibility to arrange with a transport to catch up with the group. We will of course assist you in finding the best possible transportation.
OUR RESPONSIBILITY
We accept liability for the proper performance of our tour sold to you. We have taken reasonable care to ensure that we will deliver according to the description of our tours. We accept liability for the tour being carried out safely and with consideration for the environment and wildlife.
We cannot accept liability in the following circumstances:
if the failure or improper performance is your fault or the fault of any member of your party.
if the failure is the fault of someone else connected with the provision of events, travel or itinerary which you or third parties unconnected with us have arranged.
liability for any loss or damage that has special financial consequences.
any unusual or unforeseeable circumstances beyond our reasonable control.
Please note that in any event that any compensation is payable by us to you such compensation will not exceed twice the cost of your booking.
Nothing in this agreement shall exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or the negligence of our employees, agents, contractors or suppliers.
YOUR RESPONCIBILLITY
We expect you to contact us via phone or SMS if you are delayed or cannot take part in the tour for some reason. Make sure to bring our contact information.
We expect you to bring the necessary equipment and clothing according to the packing list we have provided you with before the trip
CONSUMER PROTECTION
We carry full liability insurance protection provided through insurance company If
Kammarkollegiet in Sweden provides financial protection under the Travel Guarantee Act for Pulsa Utveckling AB. It guarantees you full refund should Pulsa Utveckling AB become insolvent and unable to carry out the tour.
INSURANCE
Good travel insurance is essential. In common with most other operators, it is a condition of booking with us that you obtain adequate and valid travel insurance. The cost of medical and other treatment overseas can be high and we will not be able to assist in meeting those costs.
DEALING WITH COMPLAINTS
If you have any problem during your tour, please inform your local guide immediately, who will endeavour to put things right quickly. If your complaint cannot be resolved locally, please follow this up within 28 days of your return home in writing to our tours manager at Naturguiden at info@naturguiden.com giving your original booking reference and all relevant information. It is unlikely that you will have a complaint that cannot be settled amicably.
PHOTOGRAPHS, VIDEO & OTHER VISUAL MATERIAL
We are always delighted to receive photos and videos from our guests from their experiences. By sending us your photos/videos or sharing these with us (for example using a file sharing service such as Dropbox or link to online photo album or video site such as Flickr or Youtube), you give Naturguiden an irrevocable licence to use the images/videos ourselves in digital, print or other media, including but not limited to our website and social media, for marketing/advertising purposes and when providing visual material to press wishing to feature our experiences. Images/videos may be edited, cropped or otherwise altered. When used by ourselves, we will always endeavour to credit the image or video with your name (unless you have requested otherwise). When providing images/videos to third parties such as press, we will include information on how these should be credited and request that this information is used when the images/videos are published.
RIGHT OF WITHDRAWAL
Any cancellation by you must be made in writing (letter or email). The date on the letter/email received by us will determine the cancellation charges applicable. The cancellation charges are expressed as a percentage of the total tour price. These charges are as follows:
Up to 30 days before the day of departure: no cost, full refund
29 days up to 10 days before the day of departure: 20% of total cost
9 days up to 4 days before the day of departure: 50% of total cost
3 days before up to the day of departure: 100% of total cost
No show: 100% of total cost
If you have questions, please contact us by mail info@naturguiden.com or phone +46705353630.